Terms and Conditions

These Terms and Conditions (“Terms”) apply to your use of letslost.com, vendor storefront websites powered by Let’s Lost, and our WhatsApp booking assistant (together, the “Platform”). By browsing, creating an account or making a booking, you agree to these Terms.

Let’s Lost is a marketplace that connects travellers with independent hosts and vendors offering campsites, stays, gear rentals and experiences. Unless clearly stated otherwise, the host or vendor is responsible for the listing, the service provided, safety at their premises and compliance with local laws. Let’s Lost facilitates bookings and collects online payments on their behalf.

You must provide accurate information and keep your login details secure. You are responsible for activity on your account. You must be at least 18 years old to make a booking. We may suspend or close accounts that break these Terms or misuse the Platform.

- A booking request is confirmed only after the required advance is paid and/or the host accepts it, as shown in your booking status. - Prices, availability and inclusions are shown at the time of booking and may change until the booking is confirmed. - Availability is first come, first served. If the selected stay sells out before your payment is completed, the payment will be blocked or refunded. - Please carry a valid government photo ID for every guest at check-in.

- An advance amount shown at checkout is paid online through our secure payment partner. The remaining balance is paid directly to the host or vendor at the property or at pick-up, unless stated otherwise. - Payment links sent by Let’s Lost always open a letslost.com page. Do not pay through links from unknown sources. - Hosts may charge extra for add-ons, extra guests or services not included in the booking.

- Cancellation and refund rules depend on the listing and module (stays, gear, experiences) and are shown on the listing or on the module terms page. - If a host cancels or cannot provide the booked service, you will receive a full refund of the advance paid online. - Approved refunds are returned to the original payment method, usually within 5–10 working days after approval. - For help with a cancellation, contact us at support@letslost.com or on WhatsApp.

- Follow the house rules, check-in/check-out times and instructions given by the host. - Respect nature, local communities and wildlife. Do not litter or damage property. - You are responsible for any damage caused by you or your group, and for the safe return of rented gear in the condition received. - Outdoor activities carry natural risks. Take part responsibly, follow safety briefings and tell the host about any health conditions.

Hosts and vendors must also accept the separate Let’s Lost Vendor Agreement, which covers listing standards, platform fees, payouts and cancellations by hosts.

By booking, you agree to receive booking-related messages on WhatsApp, SMS or email. With your permission, our team may call you on WhatsApp; such calls may be recorded for quality and dispute resolution.

You must not misuse the Platform, including making fake bookings, attempting to pay or take bookings outside the Platform to avoid fees, posting false reviews, scraping data, or interfering with the Platform’s security.

To the extent allowed by law, Let’s Lost is not liable for the acts or omissions of hosts, vendors or guests, or for indirect or consequential losses. Our total liability for any booking is limited to the amount you paid to Let’s Lost online for that booking.

We may update these Terms from time to time. The latest version will always be on this page. Continued use of the Platform after changes means you accept the updated Terms.

These Terms are governed by the laws of India, and courts in Odisha shall have jurisdiction.

Questions? Contact Let’s Lost at support@letslost.com.