How Let’s Lost collects, uses and protects your information.
Let’s Lost (“we”, “us”, “our”) operates letslost.com, vendor storefront websites powered by Let’s Lost, and our WhatsApp booking assistant. We help travellers discover and book campsites, stays, outdoor gear rentals and experiences offered by independent hosts and vendors, mainly in Odisha, India.
This policy explains what personal information we collect, how we use it and the choices you have.
Information you give us - Name, mobile number, email address and account password - Booking details such as dates, guest count, stay type, add-ons and special requests - Messages you send us on WhatsApp, including text, images and location you choose to share - Information hosts and vendors provide when they register, such as business name, address, bank or payout details and listing content
Information collected automatically - Device, browser and usage information when you visit our websites - Booking and payment status records
Information from others - Payment confirmation from our payment partner (we never see or store your full card or UPI details) - Updates from hosts and vendors about your booking
- To create and manage your account - To process bookings, payments, cancellations and refunds - To share necessary booking details with the host or vendor you book with - To send booking confirmations, reminders and updates on WhatsApp, SMS or email - To answer your questions through our WhatsApp assistant and support team - To prevent fraud, misuse and disputes, and to keep the platform safe - To improve our services and, with your consent where required, to tell you about offers
When you chat with us on WhatsApp, your messages are stored so our team and assistant can help you with your booking. Some replies may be generated automatically by an AI assistant.
If you agree to receive calls from us on WhatsApp, calls with our team may be recorded for quality, training and dispute resolution. Recordings are only available to authorised Let’s Lost staff and are never shared with other customers. You can withdraw call permission at any time from WhatsApp.
We share your information only when needed: - Hosts and vendors — your name, contact number and booking details so they can host you. Our team may hide your phone number from vendor staff. - Payment partners — to process online payments and refunds securely. - Service providers — such as messaging, hosting, storage and analytics providers who work on our behalf under confidentiality obligations. - Legal reasons — where required by law, court order or to protect the rights and safety of our users and the public.
We do not sell your personal information.
We keep your information for as long as your account is active or as needed to provide our services, resolve disputes, meet legal, tax and accounting requirements and enforce our agreements. After that, we delete or anonymise it.
We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You can: - Access and update your account details from your account page - Ask us for a copy of your information, or ask us to correct or delete it - Opt out of promotional messages at any time - Withdraw consent for WhatsApp calls
To make a request, contact us at support@letslost.com. We may need to verify your identity before acting on a request. Some information may be retained where the law requires it.
Our services are not meant for children under 18 booking on their own. Bookings for minors must be made by a parent or guardian.
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our services after changes means you accept the updated policy.
For any questions or concerns about this policy or your information, contact our Grievance Officer:
Let’s Lost Email: support@letslost.com Odisha, India